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Stores urged to address racial bias with new protocols

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Stores urged to address racial bias with new protocols – CBS News

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A new study looking at the effects of racial bias in the retail industry proposes focusing on the behavior of shoppers rather than their appearance. The study, commissioned by Sephora, also proposes other changes to protocols that may help eliminate certain aspects of racial bias. Joann Lublin, a contributor for the Wall Street Journal, joins CBS News to discuss.

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